Terms of Service

Renovise LLC Legal Marketplace Terms of Service
Effective Date: March 28, 2025

PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY. BY ACCESSING OR USING THE RENOVISE LLC WEBSITE, MOBILE APPLICATION, OR ANY RELATED SERVICES (THE “PLATFORM”), YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.

1. ACCEPTANCE OF TERMS
1.1. These Terms of Service, including the BINDING ARBITRATION AND CLASS ACTION WAIVER contained herein, govern your access to and use of the Renovise LLC platform and related services for renovation projects in the United States. In these Terms, “Renovise LLC,” “we,” “our,” and “us” refer to Renovise LLC. The term “you” includes any individual accessing or using the Platform – including immediate family members, property owners, lessors, household members, and their heirs or representatives. If you access or use the Platform on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.
1.2. By using the Platform, you confirm that you have read, understood, and agree to these Terms and all policies referenced herein.

2. CHANGES TO TERMS
Renovise LLC reserves the right to modify these Terms at any time by updating this page. Continued use of the Platform following any such changes signifies your acceptance of the revised Terms. Please review this page periodically to stay informed.

3. DEFINITIONS
3.1. Platform: Refers to all Renovise LLC websites, mobile applications, and other digital tools and services, including project consultations, document templates, payment forms, and reviews.
3.2. User: Any individual or entity that accesses or uses the Platform, including both Clients and Contractors.
3.3. Client: A user seeking to obtain renovation services through the Platform.
3.4. Contractor: An independent business owner who provides renovation services and is introduced to Clients via the Platform.
3.5. Project: Any home renovation project initiated by a Client and facilitated through the Platform.
3.6. Project Profile: The online document in which a Client outlines the details (e.g., size, room types, specifications) of a renovation project.
3.7. Project Requirements: A refined and detailed scope of work derived from the Project Profile, which serves as the basis for a contractor’s proposal (“Final Proposal”).
3.8. Home Improvement Contract: The separate contract entered into directly between a Client and a Contractor upon acceptance of a Final Proposal.

4. ABOUT THE PLATFORM AND SERVICES
4.1. The Platform is designed as an online marketplace connecting Clients with Contractors for home renovation projects. Through the Platform, Clients can create a Project Profile that may be refined into formal Project Requirements and ultimately lead to a Final Proposal from a Contractor.
4.2. Renovise LLC facilitates communications and additional services (including project consultations, Change Orders, and review systems) to support Marketplace Transactions. However, Renovise LLC is not a party to any contract entered into between Clients and Contractors.
4.3. Renovise LLC is based in Los Angeles, CA, and serves projects across the U.S. When you hire a Contractor via the Platform, you form a direct contractual relationship with that Contractor. Renovise LLC is not involved in supervising, managing, or guaranteeing the Contractor’s work.

5. ELIGIBILITY AND REGISTRATION
5.1. You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Platform.
5.2. If you register on behalf of an entity, you represent that you have authority to bind that entity to these Terms.
5.3. Registration requires you to provide accurate and complete information. You agree to update your information as necessary and maintain the confidentiality of your account credentials.
5.4. Renovise LLC reserves the right to suspend or terminate accounts found to be providing false information or engaging in fraudulent activity.

6. USER RESPONSIBILITIES AND CONDUCT
6.1. Compliance: You agree to use the Platform in accordance with all applicable laws and these Terms.
6.2. Prohibited Conduct: You shall not:   
(a) Use the Platform for any unlawful or unauthorized purpose;   
(b) Circumvent the Platform to directly engage with Contractors or Clients outside its processes;  
(c) Post or transmit defamatory, obscene, harassing, or otherwise objectionable content;
(d) Employ automated methods to collect data from the Platform.

7. MARKETPLACE TRANSACTIONS AND CONTRACTUAL RELATIONSHIPS
7.1. Intermediary Role: The Platform facilitates connections and communications between Clients and Contractors, but all contractual relationships are strictly between the Clients and Contractors.
7.2. Independent Contractors: Contractors are independent business owners, not employees or agents of Renovise LLC.
7.3. Service Quality: Renovise LLC does not guarantee the quality, timing, or safety of the services provided by Contractors. Disputes, cancellations, or modifications to any Home Improvement Contract must be resolved directly between the Client and the Contractor.
7.4. Change Orders: Any modifications to the agreed Project Requirements after signing a Home Improvement Contract must be documented as Change Orders through the Platform.

8. FEES, PAYMENT, AND REFUNDS
8.1. Fee Structure: Renovise LLC may charge fees for facilitating transactions, which may include a service fee or commission as disclosed on the Platform. Fees for any additional services (“Add-On Services”) will be separately disclosed and governed by supplemental terms.
8.2. Refunds and Disputes: Refunds and disputes for services are governed by the individual agreements between Clients and Contractors.

9. USER CONTENT AND REVIEWS
9.1. Ownership and License: You retain ownership of any content you post (“User Content”). By posting User Content, you grant Renovise LLC a non-exclusive, worldwide, royalty-free license to use, copy, modify, distribute, and display your content solely for operating and providing the Platform.
9.2. Review Guidelines: Reviews and ratings of Contractors must be based on genuine experiences and comply with our guidelines. Renovise LLC reserves the right to remove any content that violates these guidelines or is deemed inappropriate.
9.3. Content Responsibility: You are solely responsible for the User Content you provide and must ensure that it does not infringe on the rights of any third party.

10. INTELLECTUAL PROPERTY RIGHTS
10.1. Company Content: All content, trademarks, service marks, logos, and other intellectual property on the Platform (“Company Content”) are the property of Renovise LLC or its licensors.
10.2. Usage Restrictions: You may not reproduce, modify, or distribute Company Content without prior written consent from Renovise LLC.
10.3. User Content: Notwithstanding your ownership rights, you grant Renovise LLC the rights set forth in Section 9.1 for any User Content you provide.

11. DISCLAIMERS AND LIMITATIONS OF LIABILITY
11.1. No Warranty: The Platform and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
11.2. Limitation of Liability: To the fullest extent permitted by law, Renovise LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Platform. IN NO EVENT WILL RENOVISE LLC BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY, OR
RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER PROVIDER WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE
FORESEEABLE.
11.3. Service Interruptions: Renovise LLC does not warrant that the Platform will be uninterrupted or error-free and is not liable for any delays or failures in performance.

12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Renovise LLC, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, violation of these Terms, or infringement of any rights of a third party.

13. TERMINATION
13.1. Termination by Renovise LLC: Renovise LLC may suspend or terminate your access to the Platform at any time, with or without notice, for conduct that violates these Terms or is harmful to other users or the Platform.
13.2. Termination by You: You may terminate your account at any time; however, any obligations incurred prior to termination shall survive.
13.3. Effect of Termination: Upon termination, your right to access and use the Platform will immediately cease, and you agree to promptly delete any Company Content and confidential information provided by Renovise LLC.

14. DISPUTE RESOLUTION
14.1. Informal Resolution: In the event of any dispute arising out of these Terms or your use of the Platform, you agree to first contact Renovise LLC’s support department at [email protected] to seek an informal resolution.
14.2. Binding Arbitration: If the dispute is not resolved within thirty (30) days, any claim or controversy shall be resolved by binding arbitration administered by the American Arbitration Association. The arbitration shall be conducted on an individual basis (not as a class action) in Los Angeles, CA.
14.3. Waiver of Jury Trial: YOU AND RENOVISE LLC WAIVE ANY RIGHT TO A TRIAL BY JURY AND AGREE THAT ALL DISPUTES SHALL BE RESOLVED THROUGH BINDING ARBITRATION AS SET FORTH ABOVE.

15. GOVERNING LAW AND JURISDICTION
15.1. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
15.2. Any non-arbitrable disputes shall be resolved in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction and venue of such courts.

16. PRIVACY
Your use of the Platform is governed by our Privacy Policy, which is incorporated herein by reference. Please review the Privacy Policy to understand our practices regarding your personal information.

17. MISCELLANEOUS
17.1. Entire Agreement: These Terms, along with all policies referenced herein, constitute the entire agreement between you and Renovise LLC regarding your use of the Platform.
17.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3. Waiver: Failure by Renovise LLC to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.
17.4. Assignment: You may not assign or transfer any rights or obligations under these Terms without the prior written consent of Renovise LLC. Renovise LLC may assign these Terms without restriction.
17.5. Notices: All notices or communications regarding these Terms shall be in writing and delivered to:
Renovise LLC
Los Angeles, CA
Email: [email protected]
17.6. Survival: The provisions regarding intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provision intended to survive termination shall remain in effect after termination of these Terms.

18. CONTACT INFORMATION
If you have any questions regarding these Terms or the Platform, please contact us at:

Renovise LLC
Los Angeles, CA
Email: [email protected]