Privacy Policy

California Privacy Notice
Effective Date: March 28, 2025

This California Privacy Notice applies to California residents and supplements our general Privacy Policy. It explains how we collect, use, disclose, and protect your personal information in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
If you are a California resident, you have specific rights regarding your personal information, as described below.

1. Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of personal information:
A. Category: Identifiers
   Examples: Name, email address, IP address, online identifiers
   Collected: Yes
B. Category: Personal Records
   Examples: Billing address, phone number
   Collected: Yes
C. Category: Commercial Information
   Examples: Products or services purchased, browsing history
   Collected: Yes
D. Category: Internet Activity
   Examples: Browsing behavior, device information, cookies
   Collected: Yes
E. Category: Geolocation Data
   Examples: General location based on IP
   Collected: Yes
F. Category: Inferences
   Examples: Preferences based on interactions
   Collected: Yes
G. Category: Sensitive Personal Information
   Examples: Login credentials, payment card details (processed
securely)
   Collected: Yes
We do not collect the following categories: biometric information, audio/video recordings, education or employment history, or government identifiers unless required for specific services.

2. Purposes for Collecting Personal Information
We collect and use your personal information for the following business purposes:
• To provide, maintain, and improve our services
• To communicate with you (e.g., customer support, updates)
• To personalize your experience and content
• To process payments and transactions
• To prevent fraud and ensure security
• To comply with legal obligations

3. Sharing and Selling of Personal Information
We do not sell personal information in exchange for money. However, we may share your data with third parties for certain business purposes or to serve targeted advertising.
In the past 12 months, we have:
• Shared data with service providers (e.g., payment processors, hosting services)
• Shared anonymized data for analytics and advertising purposes
We do not knowingly sell or share the personal information of minors under 16.

4. Your Rights Under California Law
As a California resident, you have the following rights:
✔️ Right to Know
Request the categories and specific pieces of personal information we have collected about
you.
✔️ Right to Delete
Request that we delete personal information we collected, subject to certain exceptions.
✔️ Right to Correct
Request corrections to inaccurate personal information we hold about you.
✔️ Right to Opt-Out of Sale/Sharing
Opt-out of the sale or sharing of your personal information for targeted advertising. You can exercise this by visiting our [Do Not Sell or Share My Personal Information] page or by emailing us.
✔️ Right to Limit Use of Sensitive Information
Request that we limit the use of sensitive personal information to what is necessary for
providing services.
✔️ Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.

5. How to Exercise Your Rights
You can make a request by:
• Emailing us at hello@reno-vise.com
To protect your data, we may need to verify your identity before processing your request.
You may also designate an authorized agent to make a request on your behalf.

6. Data Retention
We retain your personal information only as long as necessary for the purposes described above, or as required by law.

7. Updates to This Notice
We may update this California Privacy Notice from time to time. When we do, we will revise the effective date at the top of this page.

8. Contact Us
If you have questions about this notice or your rights under California law, please contact us at: hello@reno-vise.com

Renovise LLC. (“Renovise LLC”, “we” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, storage, recordation, transmission, distribution, disclosure, and any other processing (collectively “processing”) of personal
information (as defined in applicable state statutes on security breach notification) that we receive from you and other users of our services, products, applications, content, features, and other offerings, including those available through https://www.reno-vise.com and any other websites, applications, including our applications for mobile devices, and other access points through which Renovise LLC makes such offerings available (collectively, the “Services”). This Privacy Policy may be updated from time to time to reflect changes to our information practices.
If we make any material changes we will notify you by email (sent to the e-mail address specified in your Renovise LLC Account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page at this URL for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy,
terms used in this Privacy Policy have the same meanings as in our Terms of Service (https://reno-vise.com/terms-of-service).
Your privacy is important to us. Renovise LLC encourages you to read this Privacy Policy in its entirety, but here are a few key points of our privacy practices:

HOW RENOVISE LLC COLLECTS AND USES INFORMATION
When you use the Services, Renovise LLC collects certain personal information about you, including via cookies and similar technologies that collect information about your activities on the Services. Renovise LLC will process this information to provide you the Services, to communicate directly with you (including advertising), to conduct research, and for other purposes to which you consent.

HOW RENOVISE LLC MAY SHARE YOUR INFORMATION
Renovise LLC may share information about you with its affiliates, users of the Services, and business associates and service providers that perform services on Renovise LLC’s behalf in connection with the Services.

YOUR RIGHTS OVER YOUR INFORMATION
You may access, modify and get copies of your personal information by contacting hello@reno-vise.com

HOW RENOVISE LLC STORES AND PROTECTS YOUR INFORMATION
Renovise LLC will retain your information as long as necessary for the purposes outlined in this Privacy Policy. Renovise LLC takes technological and operational measures to protect the
information you provide through the Services against loss, theft and unauthorized access, use, disclosure or modification.

ADDITIONAL PRIVACY INFORMATION
You may have additional privacy rights under applicable law. Renovise LLC is not responsible for the privacy practices of third parties. The Services are not for use by children under the age of 13 years old. Renovise LLC may update this policy from time to time, and you may contact Renovise LLC via the information below.

HOW RENOVISE LLC COLLECTS AND USES INFORMATION
Information Collection
We collect your personal information through the following methods:

The Services
When you make a Request or otherwise contact us through the Services, or when you wish to contact another user, we may ask you for personal information that can be used to contact or identify you. Personal information includes, but is not limited to, your name, phone number, email address, social security number (SSN), home postal address and other location data, credit card number, and billing information. We also collect the other information that you
provide as part of registration and the administration and personalization of your Renovise LLC Account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information). Some personal information is required, like your name and email address, and other personal information is optional, like your date of birth. We reserve the right to require address confirmation for the property address where home improvement services are to be performed. We collect personal information in connection with your registration to join the
Services. You can register to join via the Services by completing the required forms.

Third Party Services
We may also obtain data from third parties, including data brokers who provide supplemental data like demographics, and third party service providers, if you register with Renovise LLC by
logging into online accounts you may have with such providers (each such account, a “Third Party Account”). For example, as part of the functionality of the Service, you may link your
Renovise LLC Account with Third Party Accounts, by either: (i) providing your Third Party
Account login information to Renovise LLC through the Services; or (ii) allowing Renovise LLC to access your Third Party Account, as is permitted under the applicable terms and conditions
that govern your use of each Third Party Account. If you register a Renovise LLC Account by logging into a Third Party Account via our Services, we may obtain personal information from such Third Party Accounts (such as your name, email address, profile picture, names of friends, names of groups to which you belong, other information you make publicly available via the applicable Third Party Account and/or other information you authorize Renovise LLC to access by authorizing the third party to provide such information), and use that information to create your Renovise LLC Account and Renovise LLC Account profile page. Depending on the Third
Party Accounts you choose and subject to the privacy settings that you have set in such Third
Party Accounts, you understand that by granting us access to Third Party Accounts, we may
access, make available and store (if applicable and as permitted by the third party and authorized by you) the information in your Third Party Accounts so that it is available on and through the Services. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or
people with whom you are associated, may also depend on the privacy settings you and such people have with the applicable third party. You should always review and, if necessary, adjust your privacy settings on third-party services before linking or connecting them to the Services.

Log Data
When you visit the Services, whether as a registered or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Services, pages of our Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, browser type, referring/exit pages and URLs, number of clicks and how you interact with links within the Services, and other statistics. We use this
information to monitor and analyze use and technical administration of the Services, to increase our Services functionality and user-friendliness, and to better tailor our Services to our users’ needs. We also use this information to verify that users of the Services meet the criteria required to process their requests. We do not associate Log Data with other personal information, though we may aggregate, analyze and evaluate such information.

Cookies
Like many websites, we use “cookies” to collect information. A cookie is a small data file that we
transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Services. Second, we utilize session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by
Renovise LLC Users and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser. Third party advertisers on the Services may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to
prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions and functionality of the Services.

Web Beacons
Our Services may contain electronic images known as Web beacons (sometimes called pixel
tags or clear gifs) and are used along with cookies to compile aggregated statistics to analyze how our Services are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our
customer communications and marketing campaigns. In most cases, you can disable the ability of Web beacons to capture information by blocking cookies.

Device Identifiers
When you access or use the Services via a mobile device, Renovise LLC may access, collect, monitor and remotely store one or more “device identifiers,” such as a universally unique
identifier (UUID) on your device. Device identifiers are small data files or similar data structures stored on or associated with your device that uniquely identify your device. A device identifier may consist of data stored in connection with the device hardware, operating system or other software, or data sent to the device by Renovise LLC. A device identifier may convey
information to Renovise LLC about how you browse and use the Services. A device identifier may remain persistently on your device to enhance your navigation within the Services. Some features of the Services may not function properly if use or availability of device identifiers is
impaired or disabled.

Advertising Identifiers
Advertising identifiers are unique strings associated with your mobile device that are provided by the operating system. Advertising identifiers may be modified or disabled by users in the device operating system’s settings.

Location Data
When you access or use the Services, Renovise LLC may access, collect, monitor and remotely store “location data,” which may include GPS coordinates (such as latitude and/or longitude) or similar information regarding the location of your device. Location data may convey information to Renovise LLC about how you browse and use the Services and from where you access the Services. Some features of the Services, particularly location-based services, may not function
properly if use or availability of location data is impaired or disabled.

Information Use
In addition to the uses described above, we use your personal information to provide and improve our Services, facilitate the processing of your Requests and connecting you to other Users, administer your use of the Services and address your inquiries, conduct statistical or other analysis, and to enable users to enjoy and easily navigate the Services. We also use your
personal information to contact you with Renovise LLC newsletters, marketing or promotional materials, information related to your use of the Services, and other information that may be of
interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “Notifications” information within the Services (see “Your Rights
Over Your Information” below).
Analytics information
Renovise LLC may collect, measure and analyze traffic and usage trends for the Services, and may use third-party analytics tools, including Google Analytics and other cloud-based tools, for
such purposes (“Analytics Tools”). This allows Renovise LLC to understand, among other
things, who is using the Services, how they are using it, and ways to improve the Services.
Analytics Tools may use cookies and persistent device identifiers to collect and store information about you, such as time of visit, pages visited, time spent on each page, IP address, location, and type of operating system used. You can learn more about Google Analytics and your options for opting out of interest-based Google ads at https://adssettings.google.com.
Google Analytics Advertising Features:
We have implemented Google Analytics Advertising Features on our website. These features
include remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to collect
data about our website traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

Use of Cookies and Identifiers:
We and third-party vendors use first-party cookies, such as the Google Analytics cookie, or
other first-party identifiers, as well as third-party cookies, such as Google advertising cookies, or other third-party identifiers together. These cookies and identifiers are used for various
purposes related to advertising and analytics.
Opting Out:
If you prefer to opt out of the Google Analytics Advertising Features we use, you have several options. You can adjust your preferences through Ads Settings, Ad Settings for mobile apps, or other available means. Additionally, you may find opt-out options for the web provided by Google

Analytics.
Review and Updates:
Please note that our privacy policy may be subject to updates and changes to reflect any modifications in our implementation of Google Analytics Advertising Features and to comply with applicable data protection laws. We encourage you to review our privacy policy periodically
for any updates.

Commercial Communications
Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is
provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA
(“Google”). reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this,
reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This
analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam. For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links:
https://policies.google.com/privacy?hl=en-US and
https://www.google.com/recaptcha/intro/android.html.

Renovise LLC may use the information Renovise LLC collects or receives to communicate directly with you, such as sending you SMS and emails containing newsletters, promotions and special offers. Renovise LLC may also use the information to send you service-related notices
(such as account verification, services reminders and status updates, and technical and security notices).

HOW RENOVISE LLC MAY SHARE YOUR INFORMATION
Renovise LLC may share information about you with its affiliates, users of the Services, and business associates and service providers that perform services on Renovise LLC’s behalf in
connection with the Services.

Listings
The Listing and Engagements of Home Improvement Services, as well as the ratings and
reviews of Contractors, are visible to all users of the Services. If you post your project details, you authorize Renovise LLC to publish and list that Engagement, and related information, publicly via the Services and enable third parties to publish it on their websites.
If you make a Engagement via the Services, Renovise LLC may share the following information
about you with the applicable User: (i) your first and last name, email and phone number, (ii) the names of any members of a third party service with whom you are connected or associated on such service; and (iii) in certain cases your billing information.
We also may share your personal information with third parties for industry analysis, demographic profiling and other purposes, provided that such information has been de-identified or aggregated with the information from other customers or users in a manner that does not allow such information to be separated from the aggregate information and identified as originating from you.

Service Providers
We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform other related services (e.g., without limitation, maintenance
services, database management, web analytics, fraud detection services relating to the activity of Renovise LLC Users and improvement of the Services features) or to assist us in analyzing how our Services and Applications are used. These third parties may have access to your personal information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also
provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications.

Compliance with Laws and Law Enforcement
Renovise LLC cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the applicable property and rights of Renovise LLC, a User, or a third party, to protect the vital interests or safety of the public or any person, to prevent or stop activity we may
consider to be, or to pose a risk of being, illegal or unethical, or pursue legally permissible actions.
International Transfer
YOUR INFORMATION MAY BE TRANSFERRED TO AND MAINTAINED ON COMPUTERS, SYSTEMS, AND NETWORKS LOCATED OUTSIDE OF YOUR STATE, PROVINCE,
COUNTRY OR OTHER GOVERNMENTAL JURISDICTION WHERE THE PRIVACY LAWS MAY NOT BE AS PROTECTIVE AS THOSE IN YOUR JURISDICTION. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES AND CHOOSE TO PROVIDE INFORMATION TO
US, Renovise LLC TRANSFERS PERSONAL INFORMATION TO THE UNITED STATES AND PROCESSES IT THERE. YOUR SUBMISSION OF INFORMATION TO Renovise LLC AS SET FORTH IN THIS PRIVACY POLICY REPRESENTS YOUR CONSENT TO THAT TRANSFER.

Business Transfers
Renovise LLC may sell, transfer or otherwise share some or all of its assets, including your
personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Your Rights Over Your Information
All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at hello@reno-vise.com or editing the relevant part of their profile. If you would like us to cancel your Renovise LLC Account, please contact us. Please note that, if you cancel your Renovise LLC Account, any reviews you have posted via the Services will remain
publicly viewable via the Services. Please see below for privacy contact information.

Accessing and Managing Your Personal Information
To the extent provided by the law of your jurisdiction, you may (i) have the right to access certain personal information we maintain about you, (ii) request certain information regarding
our disclosure of personal information to third parties for their direct marketing purposes, (iii)
request that we update or correct inaccuracies in such information, (iv) object to our use of your personal information, (v) ask us to block or delete your personal information from our database,
and (vi) request to download the personal information you have shared on the Service. You may make these requests and any other inquiries about this Privacy Policy by emailing hello@reno-vise.com. Any such requests are subject to the protection of other customers’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent
permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

Controlling Your Settings
You can manage settings through the settings menu on the Services. You can limit your
browser or mobile device from providing certain information by adjusting the settings in the browser, operating system or device. Please consult the documentation for the applicable browser, operating system or device for the controls available to you. You can also stop receiving promotional emails from Renovise LLC by following the unsubscribe instructions in
those emails. Note that unsubscribe is not available for certain emails, such as those concerning your relationship or dealings with Renovise LLC and those necessary to provide the
Services.
Please also note when you post a message in a Renovise LLC blog, forum, chat room, review,
or customer feedback, the information you post may be accessible to other users of the Services and the public. If you post personal information anywhere on the Services that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or otherwise. Accordingly, you assume full responsibility for posting such data and
agree that Renovise LLC is not responsible in any way for such publicly posted personal
information.

Targeted Advertising
You can learn more about targeted ads and your choices to prevent third parties from delivering targeted ads to your browser or device by visiting http://optout.networkadvertising.org/ and http://optout.aboutads.info/. You should be aware that even if you opt out of targeted ads, you may still see ads within the Services, although the ads may not be tailored to your interests.

Do Not Track
At this time, Renovise LLC does not recognize “do not track” signals sent from web browsers.
Third-party services that Renovise LLC uses may collect personal information about individual users and their activities over time and across different websites. In some cases, you may be able to disable tracking mechanisms, but doing so may disable certain features of the Services.
To disable tracking, please consult the documentation for your browser, operating system or device. For some devices, it may not be possible to disable tracking mechanisms. Please
review the section of this Privacy Policy regarding our use of cookies and similar technologies for more detail.
Use of Artificial Intelligence (AI)We may use artificial intelligence (AI) technologies to enhance our products and services. These AI systems analyze data to provide features such as recommendations, automated processing, content moderation, or personalization.

How Renovise LLC Stores and Protects Your Information

Renovise LLC will retain your data as long as necessary for the purposes outlined in this
Privacy Policy and for a commercially reasonable time thereafter for backup, archival, fraud prevention, or detection or audit purposes, or as otherwise required by law.
Renovise LLC takes technological and organizational measures to protect the information you
provide through the Services against loss, theft, and unauthorized access, use, disclosure or modification. Renovise LLC complies with applicable data protection laws, including applicable
data breach notification laws, to protect your information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Services, you can contact us. However, Renovise LLC cannot ensure or warrant the security of any information you transmit to Renovise LLC or guarantee that information within the Services will not be accessed, disclosed, altered or destroyed. Communications sent to or from the Services
may not be secure. You should use caution whenever submitting information online and take
special care in deciding what information you send to Renovise LLC via email.
We will make any legally required disclosures of any breach of the security, confidentiality, or
integrity of your unencrypted electronically stored personal information to you via email or
conspicuous posting on the Services in the most expedient time possible and without
unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii)
any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

ADDITIONAL PRIVACY INFORMATION
Your California Privacy Rights
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third
parties’ direct marketing purposes. You may make such a request up to once per calendar year.
If applicable, we will provide to you via email a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately-preceding
calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements. You may also have
rights under California law to request that your personal information not be sold. To make any requests outlined in this paragraph, please send an email to hello@reno-vise.com with “Request for California Privacy Information” in the subject line.

In addition California residents may also have rights under the California Consumer Privacy Act
(CCPA) and California Privacy Rights Act (CPRA) with the right to:
• Know what personal information we collect and how we use it
• Access and delete certain personal information
• Opt out of the sale or sharing of personal information
• Correct inaccurate personal data
• Limit the use of sensitive personal information
To learn more about these rights and how to exercise them, please review our California
Privacy Notice or contact us at hello@reno-vise.com.
Your Privacy Rights – Do Not Sell or Share
Under California law, you have the right to opt out of the sale or sharing of your personal information.
While we do not sell personal data for money, we may share certain information (such as device identifiers or browsing activity) with advertising or analytics partners, which may be considered a "sale" or "sharing" under California law.
Links to Other Websites
Our Services contain links to other websites. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or
other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data, and solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the
personal information you submit to them. We encourage you to read the privacy policies or
statements of the other websites you visit.

Testimonials
With your consent we may post your testimonials, feedback, and other comments regarding the Services along with your name. If you want your testimonial removed please contact us at
hello@reno-vise.com.

Our Policy Toward Children
The Services are not directed to individuals under 13 and we do not knowingly collect personal information from children under 13. If you are under the age of 13, you may not use the Services or submit any personal information through the Services. If a parent or guardian becomes aware that his or her child has provided us with personal information without their
consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.

Contacting Us
If you have any questions about this Privacy Policy, please visit our help center or contact us hello@reno-vise.com.